Refund policy
Cancellations & Refunds
This policy covers cancellations, returns, refunds, and damaged deliveries. If you have questions at any point, please email support@loveyourcoffeedrink.com or call +1 (724) 587-6901.
Cancellations (Before Order Ships)
You can cancel your order free of charge any time before it ships, except for custom and made-to-order products as described below. Please contact us as soon as possible so we can refund you in full before your order leaves the warehouse.
Cancellations After The Order Has Shipped
Once an order has shipped, it can no longer be canceled. If you no longer want the item, please wait until it is delivered and then start a return under the terms below.
Custom and Made-to-Order Products
Custom and made-to-order products are final sale for change-of-mind cancellations and returns.
If a custom or made-to-order item arrives damaged or defective, it remains subject to any applicable manufacturer-warranty terms and to any rights required by applicable law.
Refunds and Returns
You may request a return within 30 days of the delivery date. Please contact us first to obtain a Return Merchandise Authorization (RMA) number — an RMA is required before any item is returned.
Return eligibility depends on the condition of the product and on any manufacturer-specific return restrictions. Manufacturer-specific restrictions apply only when they are disclosed on the product page before purchase. If you would like to confirm the return terms for a specific product before ordering, please contact us.
For eligible change-of-mind returns, items must be unused, uninstalled, and unopened. These condition requirements do not limit claims involving verified shipping damage, product defects, or an error on our part.
A return requested for reasons other than shipping damage, a product defect, or an error on our part is subject to a 25% restocking fee, and you are responsible for return shipping costs. On freight items these costs can be significant, so please contact us before ordering with any questions about fit, size, or specification.
The 25% restocking fee does not apply to verified shipping damage, product defects, or an error on our part.
If you request an exchange for reasons unrelated to shipping damage, a product defect, or an error on our part, you are responsible for shipping costs both ways. Exchanges are subject to the same condition requirements as returns.
You are responsible for reconsignment fees caused by a customer error, unless otherwise stated on the product page.
Approved refunds are processed within 7 business days and credited back to your original payment method.
Damages
Please inspect the packaging when your item arrives. If you see any damage, note it on the delivery paperwork before signing. Send photos of the damage, the box, and the SKU, along with a short description, to support@loveyourcoffeedrink.com within 5 business days of delivery, and we will assist with the damage claim and resolution.
Freight carriers and manufacturers set their own deadlines for damage claims, so delayed reporting may affect the available claim and resolution options.
Warranty
Warranties vary by manufacturer — see individual product pages for details. Any applicable manufacturer warranty remains subject to the manufacturer's terms.
Problems With Your Order
If you have not received a product, or there is an issue with a product you did receive, please contact us at support@loveyourcoffeedrink.com or +1 (724) 587-6901 so we can review the available resolutions with you.
Contact Information
Business Name: Love Your Coffee Drink
Email: support@loveyourcoffeedrink.com
Phone Number: +1 (724) 587-6901
Customer Service Hours: Mon-Fri 9am-5pm EST
