Shipping policy

Order Processing

Processing times vary by brand, model, and availability.

Where We Ship

We ship only to eligible addresses in the continental United States.

We do not ship to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses, and we do not ship internationally.

Shipping Cost

Eligible orders shipped within the continental United States receive free shipping.

Shipping Times

Delivery times vary by brand, model, availability, carrier, and destination, and may be longer for items that are made to order. Shipping times are not guaranteed. If your order is running behind, please contact us for an update.

Tracking

When tracking information is available, it will be sent to the email address provided at checkout. If you have not received tracking and would like an update, please contact us.

Changing Your Address

If you need to change your shipping address, contact us as soon as possible. Address changes may not be possible once an order has been processed or shipped, and they may cause delays. You are responsible for any additional carrier charges resulting from a requested address change.

After Your Order Ships

Once an order has shipped, it can no longer be canceled. If you no longer want the item, please wait until it is delivered and then review our Refund Policy for return terms.

Damaged or Defective Deliveries

Please inspect your delivery when it arrives. If you see any damage, note it on the delivery paperwork before signing.

Send photos of the damage, the packaging, and the SKU, along with a short description, to support@loveyourcoffeedrink.com within 5 business days of delivery. We will assist with the damage claim and resolution.

Freight carriers and manufacturers set their own deadlines for damage claims, so delayed reporting may affect the available claim and resolution options.

Please keep the packaging, box, and item until the claim is resolved, in case the carrier needs to inspect them. Please do not install or use an item you have reported as damaged while the claim is under review, as doing so may affect the resolutions available.

Please contact us so we can review the available resolutions with you.

Contact Information

Questions regarding shipping should be sent to us at:

Business Name: Love Your Coffee Drink
Email: support@loveyourcoffeedrink.com
Phone Number: +1 (724) 587-6901
Customer Service Hours: Mon–Fri 9am–5pm ET